Teams

Teams group members for timeline filtering, capacity calculations, and reports. Most workspaces organize around functional teams — support tiers, ops squads, or regional groups.

Creating teams

1. Go to Settings → Teams.
2. Click Create team.
3. Enter a team name and optional description.
4. Add members from the workspace roster.

A member can belong to multiple teams. Their events count toward each team’s capacity total.

Team membership

Assign members from Settings → Teams → [Team name] → Members. Removing a member from a team does not remove them from the workspace — they remain a member but no longer appear in that team’s views and reports.

Team-scoped event configuration

Teams can override workspace-level event categories and types:

• Team-specific categories — apply only to members of that team
• Team-specific types — inherit from a team or workspace category with team-local defaults

Use team-scoped configuration when different teams need different event structures (e.g., a support team with on-call types that an ops team doesn’t use).

Team settings

From Settings → Teams → [Team name]:

• Rename or archive the team
• Manage membership
• Configure team-scoped event categories and types

What to read next

• Members & roles — add people before assigning to teams
• Event categories & types — configure what events teams can log
• Reading the capacity outlook — team-level capacity reports